Since Samsung's 2013 recall of six different top loader washing machine models, 84% of the affected models (144, 451 models) have been identified, however there are still many outstanding. So Samsung has launched a campaign to try and find the remaining affected units. These units (listed below) were found to have a fire hazard fault, posed by moisture penetrating the electrical connectors.
Which model are affected? Samsung Electronics Australia has initiated a product safety recall for six models of Samsung top loader washing machines manufactured between 1 February 2010 and 28 February 2013. The following models are affected:
The model name can be found on the back of the machine. If you're unable to move the machine out yourself, call the Samsung hotline and they can organise for somebody to come to your home and assist with moving the unit out.
Here’s how you can help.
1. Find the model name. The model name can be found on the back of the machine. Firstly check your own machine. Then, get your parents to check their machines. Get your mates to check their machines. Get your neighbours to check their machines. Get anyone you know who has a Samsung Top Loader to check their machines.
2. Check the model number against the six listed above. The model name can be found on the back of the machine.
3. If your model is affected, lodge your details using the form on the Samsung recall webpage. Complete the form with your details so that a Product Safety Team Member can back to you. You can expect to hear from Samsung within the next 3 – 5 days. You can also call the Product Safety Hotline on 1800 239 655, 8am - 8pm AEST, 7 days
If your machine is affected, as a precautionary measure, Samsung recommends that you immediately turn off your affected top loader washing machine at the power point and do not use it while you wait for a remedy.
Samsung has also advised that should you have an affected unit but need to launder, take your clothes to a laundromat and Samsung will reimburse you for your laundromat costs.